Repairers suffer when the wrong parts show up, it throws their schedules out of balance and retail customers do not understand the complexities of our industry.

Most repairers understand accidents can happen, but when the ‘putting right’ doesn’t follow through, that is when things become a real issue.

PartsTrader Return Service is a pilot to help us understand the frequency, cause and experience of parts returns.

• Repairers select a Return reason

• PartsTrader Admin initiate contact between the two parties to organize the Return

• Suppliers loop PartsTrader Admin & Repairers into the pick up & credit plan

• PartsTrader Admin may resort to account restrictions if Returns are not processed promptly

As the pilot unfolds we will collect data on return ratios, motivations and resolution time which will all help us as we continue to develop PartsTrader as the industry platform of choice.